These terms and conditions (“Terms”, “Terms and Conditions”) govern the use of the website www.femmeliora.com (the “Site”), regulating the relationship between “Femme Meliora” EOOD and the persons using the online store on the website www.femmeliora.com.
Please read these Terms and Conditions carefully before making a purchase. By ticking the “I have read and accept the General Terms and Conditions” check box when completing the order, you confirm that you have read, understood and agree to be bound by these General Terms and Conditions for using the site and the online store.
In case you do not agree with the General Terms and Conditions, please do not use the site to make purchases. These Terms and Conditions may be periodically updated or changed, therefore, please read carefully the current edition before each purchase.
The identification of the user, in order to reproduce his consent to these General Terms and Conditions and to place an order, is carried out by storage in log files on the server of www.femmeliora.com, storage of the client’s IP address, personal data, provided during registration and completion of the order, as well as any other information.
“Femme Meliora” EOOD reserves the right to change the information on this site, including these Terms and Conditions, at any time without prior notice. Amendments are effective immediately and become binding on the parties from the moment they are published.
Parties to these Terms
“Femme Meliora” EOOD, a commercial company, duly registered in accordance with the requirements of Bulgarian legislation, with headquarters and address of management: Sofia 1000, r.a. Motopista, Blvd. “Bulgaria” No. 49A, UIN: 207210067, email address: contact@femmeliora.com, business address: Sofia, r.a. Motopista, Bulgaria Blvd. No. 49A, hereinafter referred to as “The Company”, “We”, “The Seller” or “Femme Meliora” EOOD,
and
Any natural or legal person who has agreed to these General Terms and Conditions and uses the site to purchase goods, hereinafter referred to as “User”, “Customer” or “Buyer”. Individuals under the age of 18 are not allowed to use the online store to conclude contracts for the purchase of goods. By registering on the site, the User (natural person) declares that he is an adult (over 18 years old).
Products
Through this site “Fеmmе Meliora” EOOD offers the User for purchase of a wide range of goods, including clothes and accessories, by placing an online order, delivery to the address specified by the User and payment of the respective purchase price by the User.
Terms of purchase
The user can shop on the site as a guest or as a registered user. The registration procedure is completely voluntary and free of charge. The user must fill in all fields marked with an asterisk. After registration, the User can change the entered data at any time. In the event that the User provides out-of-date, incorrect, incomplete or inaccurate data, the Company is not responsible for inaccurate performance of the contract and, in addition, has the right to immediately and without notice suspend the maintenance of the User’s registration and access to his customer profile.
Signing a contract
The request to order a product is considered to have been made by filling in the relevant registration form containing data on the recipient, place of delivery, parameters of the ordered product, quantity, price and method of payment. The request is considered submitted after clicking on the button: “I have read the General Terms and Conditions and accept them” and pressing the “Finish the order” button. This action is legally binding. By submitting the request, it is considered that the User expressly agrees to accept the e-mail confirmation of the order sent to him by the Company, for the provision of information and confirmation of the concluded contract, in the sense of the Consumer Protection Act.
Immediately after the order, the Company sends the User an e-mail – a message confirming the order or notifying him of the absence of the requested goods. The contract for the online purchase of goods is considered concluded only after confirmation of the specific order by “Femme Meliora” EOOD. By sending the confirmation, the parties are considered bound by the conditions described in these general rules, as well as by the Consumer Protection Act.
Prices
All prices of goods on the site are in Bulgarian leva, include VAT and do not include delivery costs. For each product announced on the site, there is one price indicated – the price at which the product is offered in the online store. In the case of discounted and promotional goods offered by the Company, two prices can be indicated on the Site – the initial price of the goods before being reduced (with a scratch) and a second price – the price at which the goods are offered after the discount applied by the Company. The purpose of the announced higher price, in these cases, is to present to the User the possible savings from purchasing a product at a promotional price.
The company tries to constantly check that all prices indicated on the site are accurate, without, however, being able to guarantee the absence of errors. In the event that an error is detected in the price of an ordered item, the Company will inform the User as soon as possible and give him the opportunity to reconfirm the order at the correct price or to cancel it. If the Company is unable to contact the User, it will treat the order as cancelled. If the order is canceled and the User has already paid for the ordered goods, the entire amount paid will be refunded.
Payment method
Payment is made by cash on delivery – payment of the order to the courier upon delivery of the goods. We send our goods with the courier company Econt Express OOD (hereinafter refered to as “Econt”).
The declared cash on delivery value (the price you should pay for the purchased goods) is paid by the consignee to the courier upon delivery of the package, together with the value of the courier service and cash on delivery.
Delivery
Requested and confirmed orders are processed and delivered to Ekont courier agency within 3 working days from the day of their confirmation. The time of delivery to the User by the courier company depends on the delivery address specified by the Customer. Delivery to the city of Sofia and most populated areas is carried out on the next working day, and for smaller populated areas within up to 3 working days of their dispatch.
The User shall accept any possible extension of the delivery time due to delay due to unforeseen circumstances beyond the control of the Company, in accordance with the provisions of the relevant provisions of the Consumer Protection Act. The ordered product is delivered in packaging suitable for its type.
We offer free delivery for all orders in amount of BGN 100 and above./€ 56.24.
For orders below BGN 100, the cost of delivery is not included in the price of the product and amounts to:
- BGN 6.00 – to Econt office or Econtomat;
- BGN 7.56 – to the customer’s door, for addresses in populated areas with an Econt office;
- BGN 9.36 – delivered to the customer’s door if there is no Econt office in the town.
The indicated prices are approximate.
For more information, please visit the website of Econt Express Ltd.: http://www.econt.com.
We send our orders with the option review and test for greater customer satisfaction.
In case, the User wishes to redirect the shipment to another address, he should pay the additional service. If the shipment is redirected to another address due to a wrong or incomplete address provided by the User, the additional service will be charged again.
In case of lack of communication and impossibility to deliver the shipment, the online sales contract is automatically terminated and the goods are returned to the Company.
The risk of loss or damage to the goods passes to the User at the moment when the User or a third party indicated by him, other than the courier, accepts the goods.
Cancellation
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch.
To do so, contact us via email address – contact@femmeliora.com.
Returns and Refunds
The User has the right to withdraw from the Agreement by returning the goods purchased through the online sale, without indicating the reasons for return. The User can return the goods within 14 (fourteen) days from the delivery of the goods.
The costs of returning goods are borne by the User.
The user is obliged to inform the Company of his intention to withdraw from the contract and return the purchased goods by stating his decision in writing to the email address – contact@femmeliora.com or log in to his profile on the Site and declare his wish in the section “Return of goods”. After receiving the request, the Company will send the User e-mail confirmation that it has received the request for the return of the Goods.
You need to send the item, along with the completed Returns Form, within fourteen days of receipt of the goods, by courier company EKONT with option cash on delivery to us in the amount of the purchase price, which we will pay within 7 working days and you will receive the money at the address you specified for receiving the money.
Address for returning the goods: Econt Office – Borovo.
The Goods returned within the time period above are accepted if the following conditions are met at the same time:
- The goods are in their original packaging;
- The goods are not used, have a damaged appearance or are stained;
- The goods receipt with which the goods were received must be attached;
- Must have the Femme Meliora logo hang tag attached. Goods with missing or attached but removed tags will not be accepted for return;
Until the time of delivery of the returned goods to the Company, the risk of its destruction or damage is borne by the User.
Special conditions for the return of specific goods
Lingerie and swimwear cannot be returned unless delivered damaged or defective. The damage/defect must be ascertained at the courier’s office or in the presence of the courier making the delivery. Products that are sold as a set must be returned as a set. Goods must be returned in their original, undamaged boxes/packaging as they are considered part of the product. Shoes with soiled soles or soles or tops with signs of wear cannot be accepted for return.
Termination
We may terminate or suspend access to user accounts immediately, without prior notice or liability, for any reason at our discretion, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Privacy Policy
The collected personal information about the user is used only to fulfill the concluded contract for the purchase of goods and for marketing purposes and is not provided to third parties, with the exception of the courier company that performs the delivery of the goods, as well as in cases where it is requested by a state authority or a competent institution and the procedure provided for in the law is observed. By accepting these general conditions, the User gives his unconditional and indefinite consent, until possible written cancellation, for the personal data provided by him to be used by Fam Meliora EOOD or persons authorized by the company (including, but not limited to, a courier company). for the purposes of fulfilling the contract for online purchase and delivery of goods, as well as for other purposes not prohibited by the current legislation.
“Femme Meliora” EOOD does not distribute unsolicited commercial messages within the meaning of the Law on Electronic Commerce. Commercial messages are sent to Users who have given their explicit consent to receive them by clicking on the “I agree to receive commercial messages” button. Any user can deactivate the given consent by logging into their account and clicking on the corresponding button.
„Бисквитки“
www.femmeliora.com has the right to install “cookies” on the User’s computer, which are saved by the website on the User’s hard drive and allow the recovery of information about the User.
If you leave a comment on our site, you can choose to save your name, email address and website in cookies. These are for your convenience so that you don’t have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log into your account, we will also set a few cookies to save your login information and your screen display choices. Login cookies last two days and screen options cookies last one year. If you select “Remember me”, your login will last for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply displays the post ID of the article you have just edited.
Copyrights
The name “Femme Meliora”, the company logo, corporate symbols and trademarks, as well as the entire content of the site, are the property of the Company and/or its partners and suppliers. No part of this site may be reproduced in any form – copied, distributed or used as photographs, text, graphics, services, for any purpose and in any media or computer environment without the express written consent of The company. The materials on this site are protected by copyright law and any unauthorized use may be a violation of copyright, trademark or other laws.
The company reserves the right to publish advertising banners of any kind, as well as links from any part of the site, in accordance with current Bulgarian legislation.
The user has the right to freely use the site’s resources for legal purposes, observing the restrictions provided for in these General Terms and Conditions. The User may not use the Site in a manner that violates local or international law and/or the rights of others. The user is not allowed to upload or distribute materials that contain viruses or adware or similar computer codes designed to damage the rights or interests of third parties. If a User believes that a message sent to him/her in any way by the Company infringes a copyright or other right, he/she may contact the Company through the contact details available on the site so that the Company may take informed answer.
Limitation of Liability
“Femme Meliora” EOOD is not responsible if for any reason this site is unavailable at any time. The User’s access to the site can be terminated at any time and without obligation to the Company. All information about the offered goods, including but not only – characteristics, sizes, colors, warranty conditions, method of use, etc. is provided by the manufacturer, resp. – the importer and/or distributor of the specific product, and “Femme Meliora” EOOD is not responsible for false, misleading or inaccurate information. The materials and services on the site are limited only to the conditions specified for them, without providing any guarantees, including commercial and purpose. “Femme Meliora” EOOD does not guarantee the accuracy and integrity of the published materials, software or services on the site.
The Company is not responsible for the content of other sites that can be accessed through this site. All links on this site are provided for the convenience of the User only and the Company does not recommend or endorse the content of other sites. The Company is not responsible and does not give guarantees regarding computer viruses. The user should take all necessary measures before using or downloading information from this site.
“Femme Meliora” EOOD tries to present and visualize the offered goods and colors on the site in the most accurate way possible, but cannot guarantee that the user’s monitor reproduces the colors in the same way.
We reserve the right for typographical errors, alterations, price changes, delivery delays and limited stock availability.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by “Femme Meliora” EOOD. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
Changes to the Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time by updating them. These changes are effective immediately. In any case of a change to the Terms, Femme Meliora Fashion Boutique will inform its Customers about it by publishing the changes on the website www.femmeliora.com. In this sense, you as a Customer have an obligation to check for possible changes to the website’s general conditions each time you use it. The change enters into force from the day of its publication on the site and is effective going forward, without affecting the orders confirmed by the Company before that moment.
Final Provisions
Bulgarian legislation is applicable to the contract for the sale of products in the Store. The contract is concluded in Bulgarian language.
The relevant provisions of the Bulgarian Consumer Protection Act, Obligations and Contracts Act, Commercial Act, Electronic Commerce Act, as well as other applicable to the activity and functioning of the store shall apply in all matters not settled by these Terms and Conditions.
All disputes regarding the implementation or interpretation of these Terms and Conditions and related contracts for online sales of goods through the online store will be resolved by agreement between the parties, and if it is impossible to reach such an agreement and if the jurisdiction is not determined imperatively, will be referred to decision before the relevant competent court in accordance with the applicable Bulgarian legislation.
If any of the terms or provisions of these terms and conditions are found to be invalid or invalid for any reason, this will not affect the validity of the remaining provisions.
If you have any questions about these Terms, please contact us by email: contact@femmeliora.com.
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